Refund Policy

How do I return an item?

We absolutely hope you will love your CAVILLA purchase. We will try our best to assist if you'd like to return you’re ordered item & get a refund (due to wrong ordered item).

Please drop us an e-mail with this Refund Application Form with the email subject "Return Policy":


Registered email address:


Contact No.:

Order No.:

Product Name:

Received Date:

Return Date:

Reason: (For feedback purposes)


Once you have completed the form, please send to Our friendly customer service team will reply to you within 48 working hours and advise if your purchase can be processed for return.

Product return request must be made within 7 working days from the date of receipt!

Items bought from CAVILLA MALAYSIA 🌐 or promotional events (e.g. Anniversary, MyCyberSale, Parent’s day, 11.11 or X'MAS) are not eligible for return and exchange. 🙅🏻‍

Customers would have to bear the postage fees for shipping item(s) back to us during the return process.

After we received the returned item(s), we will proceed to refund to your bank account in 7-14 working days.

* Refund will be -20% service charge !

How to cancel a paid order?

If it's placed within an hour, please contact our customer service team via Livechat and we might be able to proceed order cancellation for you.

Unfortunately, if it's informed after 1 working day, we will not be able to accommodate any cancellation requests as order might have been packed & ready to be collected by courier.

If your order is loaded/posted and you’re still keen on canceling the order, you're advised to inform the rider that you would like to reject the parcel upon delivery. Once the parcel is returned to our office, we'll -20% service charge and the balance will proceed refund to your account.

***We’re not accept any refund with not purchased direct under our official website!

***We’re not accept any refund with the goods already been open and used!


What will I get back the refund after returning the item(s)?

Once we check the goods of returning is no problem, the refund will process within 7-14 working days.

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